Privacy Policy

Last updated: 1 October 2026

Cognify Digital is a business of Neural Networks Group Pty Ltd (ABN 53 691 933 632), an Australian software and AI engineering firm. This policy explains how we handle personal information on cognifydigital.co and in the course of our work.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

When you contact us

Our enquiry and solution-outline forms ask for your name, business name, website, email address, an optional phone number, and a description of the problem you want solved. If you email or call us instead, we keep that correspondence.

Automatically, when you visit

• How you arrived. Campaign parameters, advertising click identifiers from Google, Meta and LinkedIn, the referring website and the pages you landed on, stored in a first-party cookie and attached to any enquiry you send.
• Usage analytics. Pages viewed, approximate location derived from IP address, device and browser type, via Google Analytics 4. It is added to the site by Google Site Kit, using the Google tag (gtag.js) served from Google Tag Manager.
• Session recordings and heatmaps. Microsoft Clarity (session recording) records mouse movement, scrolling and clicks so we can find usability problems. Text you type into form fields is masked by Clarity's default configuration.
• Server and security logs. IP address and request details, retained by our web host for security and troubleshooting.

In the course of delivering work

When we build, rescue or operate software for a client, we may be given access to systems that contain personal information belonging to that client's customers, staff or users. We act as a service provider in that situation: the client decides what is collected and why, and our handling is governed by the written agreement for that engagement. We do not use that information for our own purposes.

What we do not collect

Through this website we do not collect health information, biometric information, government identifiers, financial account details, or information about your racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal record. Please do not send sensitive information of that kind through the enquiry form.

2. Why we collect it

• To respond to your enquiry and prepare a proposal or solution outline.
• To deliver, support and invoice the services you engage us for.
• To understand which content and campaigns bring useful enquiries, so we spend our marketing budget sensibly.
• To keep the website secure, available and usable.
• To meet our legal and record-keeping obligations.

If you ask us not to contact you again, we will honour that. We do not send bulk marketing email from this website's enquiry forms.

3. Who we share it with

We do not sell personal information. We share it only with the service providers we need to run the business, and where the law requires it.

Provider	What they handle	Where
Odoo	Our CRM — enquiries are recorded here as leads	Outside Australia
SMTP2GO	Delivery of enquiry notification emails	Outside Australia
Google	Analytics (Google Analytics 4 and the Google tag, via Google Site Kit) and search performance data	Outside Australia, including the United States
Microsoft	Clarity session recordings and heatmaps	Outside Australia, including the United States
AddToAny	Social sharing buttons on our articles	Outside Australia
HostGator	Website hosting and server logs	Australia (server located in Sydney)

Overseas disclosure

As the table shows, apart from our web host the providers above store and process information outside Australia, including in the United States and the European Union. We take reasonable steps to satisfy ourselves that they handle information appropriately, but once information is held overseas it is also subject to the laws of that country, and we cannot control that. By sending us an enquiry you consent to this disclosure. If that is a problem for your organisation, contact us and we will discuss alternatives before you share anything.

4. How long we keep it

Enquiries are retained in our CRM while there is a realistic prospect of working together, and afterwards for as long as we need them for business records and tax purposes — generally seven years. Analytics data follows the retention period set in Google Analytics and Microsoft Clarity. Client project data is retained and returned or destroyed in line with the relevant engagement agreement.

5. Security

We take reasonable steps to protect personal information: access to our CRM and website administration is restricted and individually credentialed, traffic to this site is encrypted in transit, and the providers we use are established services with their own security programs.

We do not claim that any system is immune from compromise, and we make no guarantee of absolute security. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

6. Accessing and correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@cognifydigital.co. We will respond within a reasonable period, normally 30 days. There is no charge for a reasonable request. If we cannot give you access, we will explain why in writing.

7. Cookies

Our Cookie Policy lists every cookie this site uses and how to control them.

Every visitor can accept or reject non-essential analytics at any time with the Cookie choices button at the bottom of every page. If your browser is set to a European or UK time zone, we ask first, and Google Analytics and Microsoft Clarity stay off until you choose Accept. For all other visitors they run until you choose Reject. Choosing Reject stops Google Analytics and Microsoft Clarity and clears the cookies they set on this site. Your choice is stored on your device in a first-party cookie named nng_consent (and in your browser's local storage) for 180 days.

8. Complaints

If you believe we have mishandled your personal information, contact us first at info@cognifydigital.co and we will investigate and respond in writing. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. Changes to this policy

We update this policy when our practices or providers change. The date at the top shows when it was last revised.