Last Updated: July 2, 2026
This Cookie Policy explains how Cognify Digital Pty Ltd (ABN: 53691933632) ("Cognify Digital", "we", "us", and "our") uses cookies and similar tracking technologies when you visit our website or use the Cognify Digital NDIS Provider Management Platform ("the Platform").
This policy should be read alongside our Privacy Policy, which outlines how we handle your personal information.
1. What Are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit a website or web application. They are widely used to make websites work more efficiently, improve your browsing experience, and provide usage data to the site owners.
- Session Cookies: Temporary cookies that expire and are automatically deleted when you close your browser.
- Persistent Cookies: Cookies that remain on your device for a specified period or until you manually delete them.
2. How We Use Cookies
Cognify Digital uses cookies to ensure the secure, smooth, and compliant operation of our Platform. Because our software manages sensitive NDIS participant and worker information, certain cookies are strictly necessary for data security and authentication.
We do not use cookies to track your behavior across third-party websites, nor do we sell cookie data to third-party advertisers.
3. Types of Cookies We Use
To ensure this page is clear and scannable, our cookie usage is broken down in the table below:
| Cookie Type | Purpose | Expiry / Duration |
| Essential / Strictly Necessary | Required for core security, user authentication, and system stability. They keep your session active as you navigate the Platform and protect sensitive data transmission. | Session (deleted upon closing browser) |
| Functional | Remembers your settings, user preferences (such as language or display layouts), and login states to give you a seamless experience. | Up to 12 months |
| Analytics & Performance | Collects anonymous traffic data to help us understand how users interact with the Platform, identify bugs, and improve overall performance. | Up to 24 months |
| Security & Fraud Prevention | Helps detect unusual or unauthorized login attempts, manages bot detection, and tracks infrastructure health. | Session |
4. Third-Party Cookies
We limit our use of third-party cookies to trusted service providers who assist us in delivering and maintaining our infrastructure:
- Infrastructure Monitoring: We use analytics and performance tools to log system errors and application uptime.
- Accounting Integrations: When you authorize connections to third-party platforms like Xero or MYOB, temporary cross-site tokens are utilized to safely bridge data transfers.
5. How to Manage and Control Cookies
Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline or clear them.
- Platform Impact: Please note that because our cookies are tightly bound to user security and authentication, disabling essential cookies will prevent you from logging into or using the Cognify Digital Platform.
- Browser Settings: You can manage cookie preferences via your browser's configuration menu (usually found under "Options," "Settings," or "Privacy").
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our technology, operational tools, or legal requirements. Any updates will be posted directly to this page with an updated "Last Updated" date at the top.
7. Contact Us
If you have any questions or concerns regarding our use of cookies, please contact our team:
- Cognify Digital Pty Ltd
- Attention: Privacy Officer
- Email: [email protected]
- Phone: +61 468 167 862
- Postal Address: Suite 17, 89-97 Jones Street, Ultimo, NSW 2007